Department of
Your Gateway to the World of Hospitality: Learn, Grow, Succeed
Hospitality management is at the heart of an ever-evolving global industry, and now is an exciting time to be part of it. From luxurious hotels to innovative culinary experiences, the hospitality sector is constantly transforming, offering endless opportunities for those ready to lead and innovate.
More about our Department
Established in 2007 under the Faculty of Tourism, Hospitality, and Management, the Department of Hospitality Management offers world-class programmes designed to equip students with the skills, knowledge, and experience needed to thrive in the dynamic hospitality industry.
With a focus on culinary arts and hospitality management, we prepare students to lead, innovate, and excel in an ever-evolving industry. Whether you dream of managing world-class hotels, creating unforgettable culinary experiences, or shaping the future of hospitality, our programmes are designed to equip you with the skills, knowledge, and connections to succeed.
Mission
To provide high quality education, training, research and complementary services that address the need for a competency-based curriculum and produce employable graduates with a sound theoretical, practical and professional base appropriate for the hospitality industry in Malawi.
Vision
To be recognised as a champion in hospitality education, research, scholarship and industry engagement in Malawi and the region.
Programmes
Explore our diverse range of programmes designed to equip students with industry-relevant skills and knowledge.
Our Values
Professionalism
Integrity
Service
Meet Our Team
Research, Outreach and Publications
Research Consultancies
- Kankhuni, Z., Ngwira, C., Sepula, M. B., & Kapute, F. (2023). Modelling the relationship between higher education service quality, student engagement, attachment, satisfaction, and loyalty: a case of a Malawian public university. Journal of Teaching in Travel & Tourism, 23(2), 1-24. https://doi.org/10.1080/15313220.2022.2128983
- Khonje, L. Z., Bello, F. G. & Sepula, M. B. (2021). Sustainable Environmental Practices in Malawian Hotels. African Journal of Hospitality, Tourism and Leisure, 10(1), 376-387. DOI: https://doi.org/10.46222/ajhtl.19770720-106
- Sepula, M. B. (2019). Predicting Customer Satisfaction Using a Two-Level Service Expectation Framework: Empirical Evidence from Star Rated Hotels in Malawi, African Journal of Education, Science and Technology, 5(3). 100-115.
- Sepula, M. B. & Bello, F. G. (2019). Guests’ Perceptions of Official Hotel Rating System Dimensions in Star-Rated Hotels in Malawi. Global Review of Research in Tourism, Hospitality and Leisure Management (GRRTHLM), 5(1), 715-743, ISSN: 2311-31189
- Sepula, M. B. & Korir, J. C. (2019). Tourism and Hospitality Policy Strengths, Weaknesses and its Effectiveness: Lessons for Malawi. International Journal of Economics, Business and Management Research, 3(5), 140-154, ISSN: 2456-7760
- Sepula, M. B., Kieti, D. M., Korir, J. C., Cheloti-Mapelu, I., & Bello, F. G. (2018). Does Grading Standard as a Dimension of Hotel Rating System predict Customer Satisfaction? Empirical Evidence from Malawi, Journal of Tourism and Hospitality Management. 6(2), 149-163, DOI: 15640/jns.v6n2a13
- Sepula, M. B. & Shirandula, D. (2017). Influence of Customer Service on the Performance of Hospitality Enterprises: Lessons from Sunbird Tourism Limited in Malawi, African Journal of Tourism, Hospitality and Leisure Studies. 3(1), 6-16.
- Shirandula, D., Cheloti-Mapelu, I., & Sepula, M. B. (2017). Relationship between gender and proactive work behaviour in the Kenya’s hotel industry, African Journal of Tourism, Hospitality and Leisure Studies. 3(1), 1-5.
- African Journal of Hospitality, Tourism and Leisure, Volume 6 (3) – (2017) ISSN: 2223-
814X Copyright: © 2017 AJHTL – Open Access- Online @ http//: www.ajhtl.com
Corporate Social Responsibility (CSR) Practices in the Hospitality Industry in Malawi
Book Chapters:
- Chilembwe, J. M. & Sepula, M. B. (2017). Corporate Social Responsibility: Practices in Tourism and Hospitality Industry in Malawi. In C. Koutra (ed). Corporate Social Responsibility: Applications of Good Practices and Malpractices in Tourism and the Hospitality Industry in the Developing World. pp87-118, New York: Nova Science Publishers, Inc.